Reference

Terms That Keep Your Account Running Smoothly

These terms set out how your stake8 account works — what we ask of you, what you can expect from us, and how wallet transactions through DANA, OVO, and GoPay are handled.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension triggersHow to raise a dispute

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TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear or you need to dispute a decision made under them, our support team handles account and policy questions directly. You can reach us through live chat inside the platform, by email, or through the help desk linked in your account menu. For wallet-related term disputes involving DANA, OVO, or GoPay, include your transaction reference so the team can pull the correct record quickly.

What These Terms Actually Cover

stake8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on stake8, you agree to these terms in full. They apply to every action taken under your account — deposits via DANA, OVO, or GoPay, game participation, withdrawal requests, and any promotional credit applied to your balance. We may update these terms

1
when rules or platform conditions change; continued use of your account after any update means you accept the revised version. You are responsible for keeping your login credentials secure. If you believe someone has accessed your account without permission, contact our support team through the live
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chat or email channel immediately so we can lock the account and review recent activity. stake8 operates where local law and eligible regions permit — it is your responsibility to confirm that access is lawful in your location before using the platform. Sections covering wallet transactions
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apply specifically to DANA, OVO, and GoPay as the primary local payment rails; other methods may be listed in the cashier but are subject to separate availability conditions. Any funds deposited through an e-wallet that cannot be verified as belonging to the registered account holder may
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be held pending identity review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Transparency

We hold account data under strict access controls. Only the team members who need to resolve your query can view your account detail. Wallet information tied to DANA, OVO, or GoPay is used solely for transaction matching and is not shared with third parties outside of payment processing. If you want to know what data we hold on your account, you can request a summary through the email support channel.

Data Access Control

Account records, including wallet links to DANA, OVO, or GoPay, are accessible only to staff involved in transaction verification or dispute resolution — not general access.

Cookie and Session Policy

We use session cookies to keep your account logged in and to remember cashier preferences. You can clear these at any time through your browser settings without affecting your account data.

Data Retention Terms

Account and transaction records are kept for as long as required to resolve disputes and meet operational obligations. Closed accounts retain a transaction history for a defined period before deletion.

Requesting Changes

To update registered details — including the wallet number linked to your DANA, OVO, or GoPay account — submit a request via email support with identity confirmation attached.

Common Questions About These Terms

These questions come up most often when new accounts are opened or when a deposit or withdrawal is held for review. If your situation isn't covered here, the support team can walk you through the relevant clause directly.

Yes. Any transaction processed through DANA, OVO, or GoPay on your account falls under these terms. Wallet-specific conditions are noted in the cashier where they differ from the general rules.

We will post any update on the terms page before it takes effect. Continuing to use your account after the update date means you accept the revised terms. Check this page if you see a change notice in your account.

Depending on the breach, we may suspend access, hold your balance pending review, or close the account. You will receive a notification through your registered email explaining the action taken and the appeals path.

Contact support by email with your account ID and the transaction reference. Include the date of the transaction and the wallet used — DANA, OVO, or GoPay — so the review team can locate the record quickly.

The core terms are the same for all accounts. Access itself depends on local law and eligible regions — whether you are in Jakarta or elsewhere in Indonesia, confirm your access is lawful before using the platform.

Yes. Send a data request to our email support channel with your account ID. We will confirm what records we hold and provide a summary within the timeframe stated in our data retention policy.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Keep Your Account Running Smoothly

Reach Us About These Terms

Account Security and Policy Transparency

Data Access Control

Cookie and Session Policy

Data Retention Terms

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to all three wallets — DANA, OVO, and GoPay?

02 Can stake8 change these terms without telling me?

03 What happens if I breach the account terms?

04 How do I dispute a transaction decision made under these terms?

05 Are these terms different for players in Jakarta versus other regions?

06 Can I request a copy of my account data under these terms?

Terms & Conditions

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